Get in touch
Placeholder intro: choose the topic that fits best — it routes the message to the right editor. We aim to reply within a stated number of working days.
Editorial email
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Press & data
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Postal address
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Your problems solved (what we can and cannot help with)
We answer everything within our remit, but some requests must go to the operator or to a support organisation. Placeholder summary paragraph.
We can help with
- Errors or outdated terms in our reviews and offer pages
- Questions about our methodology and scores
- Suggestions for platforms or comparisons to cover
- Press enquiries and use of our published data
We cannot help with
- Accessing, unlocking or closing an account on any platform
- Disputes about a settled market or a withheld withdrawal
- Personalised betting, trading or financial advice
- Operator promotions — terms questions belong with the operator
Account or payout dispute?
Placeholder routing note: contact the operator's support first, then the supervising regulator listed in our review of that platform. If gambling is causing you harm, free and confidential help is listed in our responsible gambling guide.
Quick answers for common questions
How fast do you reply?
Placeholder answer: stated response window in working days; correction reports are prioritised.
I found an outdated offer — what happens after I report it?
Placeholder answer: we re-verify against the operator's published terms and update the page with a fresh "verified" date, per our editorial guidelines.
Can operators contact you to be reviewed?
Placeholder answer: yes — but a listing requires passing the gate criteria in how we rate, and no payment changes a score.
Do you offer trading advice?
Placeholder answer: no. We publish informational comparisons only; nothing on this site is financial or betting advice.
Need help with gambling rather than with the site?
Support organisations are free, confidential and open to family members too.